Moreno’s Golden Theatrical Rule: An Application in a Productivity Development Project

This article provides an account of how Moreno’s Golden Theatrical Rule was used to develop productivity in the New Zealand Immigration Contact Centre. When attended to, the relationship between the variables of the Golden Theatrical Rule, motion, state, and time, creates a unity that produces satisfying results. Interventions are described and commentary presented in relation to each of these variables, as well as the impact of the productivity project on the contact centre.
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